Don’t see the answer to your question? Reach out to our Customer Service Center at 800.786.6277 or


Zoom Etiquette Guide (for Pre-con Classes)

Attending a pre-con class? This document has tips for you.

Download the Imaging USA 2021 User Guide (for the Main Show)

The Imaging USA 2021 User Guide has everything you need to know to take advantage of all that Imaging USA has to offer. 

System Check (for the Main Show)

Test your system to ensure that you are not experiencing any technical issues. A computer with an internet connection and speakers/headphones is all you need.


How do I access the Show?
Beginning Monday, January 11, attendees can access the Imaging USA Plaza on the Imaging USA homepage. You will need to log in using your credentials or the username/password you created when you registered for the show.

Once you're logged in, you can access your pre-con classes from the Pre-Con tab on the Marquee to the right of the screen.

Beginning Thursday, January 14, you can click on the Main Entrance on the Plaza to access Imaging USA's virtual platform. We recommend that you check it out before the excitement begins on Sunday morning.

When and where will Imaging USA 2021 take place?
Imaging USA 2021 will be available to stream and watch on-demand January 17-19, 2021, in the eastern time zone. Pre-con classes will take place in the days leading up to the main event. Attendees can replay pre-con classes and platform sessions through January 31, 2021.

What is included in my All-Access Pass?
Everything during the 3 days of Imaging USA is available to you! That includes all classes, entertainment, keynote speeches, and the award ceremonies PLUS the Imaging USA Expo. You can even replay classes through January 31, 2021. Pre-con classes are available for an extra fee.

What do I need to attend the event?
You’ll need a Mac or PC laptop/desktop computer with a compatible internet browser and a reliable internet connection. Up-to-date versions of Internet Explorer, Edge Chromium, Firefox, Safari, and Google Chrome are needed to attend the virtual event. 

Will the virtual event have closed captioning?
Yes, closed captioning will be available in English.

Will the event be available to watch after January 17-19, 2021?
Yes, the main event will be available on-demand from January 19 at 5pm ET until February 7, 2021. 

What do I do if there’s more than one class I want to see happening at the same time?
Thanks to this year’s digital platform, all main platform sessions will be available on-demand.  You will also be able to replay them through January 31, 2021.

Are there still pre-con classes?
Yes, pre-con classes will take place January 14-16, 2021. Pre-con classes are $49/class and can be replayed through February 7, 2021. Pre-con classes will take place via Zoom conference.

Is there a CPP prep class?
Yes, a 3-day CPP prep class will take place January 12-14, 2021. The cost of the class ($219) includes the exam fee. Note: the CPP prep class is not available for replay.

When will the Imaging USA Expo take place?
The Expo will be open January 17-19, 2021, 24 hours a day, with the ability to chat live with vendors from 9am - 5pm ET each day. Attendees will also have the option to visit exhibitor booths through February 7, 2021.


Will there be an IPC Exhibit?

Yes, there will be an IPC Exhibit in the Expo area of the platform.  There, you can view 2020 IPC Merit and Loan images. There will also be a series of TED Talk-style videos for the Merit Cafe as well as live critiques.  Stay tuned for more information.

What day will the Award & Degree Ceremony take place?
The Award & Degree Ceremony will take place Sunday, January 17 from 6:30pm - 7:30pm ET. PPA Award and degree recipients, degree sponsors, the Imaging Excellence Bar, and winner of the Imaging Excellence Award will be recognized during the ceremony.

Participants in the 2021 virtual ceremony will have the option of participating in the 2022 ceremony as well.

When will degree candidates and Imaging Excellence/Bar recipients be notified?
We will contact the recipients the week of November 2, 2020, with more details.

Can my family and friends watch the ceremony?
Yes! PPA will provide live broadcasts of both ceremonies on our YouTube channel. Please stay tuned for more information.

What day will the Grand Imaging Award Ceremony take place?
The Grand Imaging Awards will take place on Monday, January 18 at 5:30pm ET. 

What networking opportunities will there be?
Attendees will be able to chat one-on-one within the event platform. You will also be able to participate in group chats during classes, at exhibitors’ booths, and in networking lounges.

Will there be entertainment?
Yes! There will be an "Imaging USA House Party" with entertainment on Sunday, January 17, 2021, starting at 5:15pm ET. Stay tuned for more details about this night of laughter and fun.

Is there a KickStart Scholarship for Imaging USA 2021?
No, there will not be a KickStart Scholarship available for 2021.

Do PPA members earn education merits for attending Imaging USA 2021?
Yes, attending Imaging USA earns you 1 merit. Pre-con attendees will receive 1 merit per day. Please refer to the Merit Chart for more information.

Will new members still be able to attend Imaging USA 2021 for free?

Yes. Plus, you will also be eligible to attend Imaging USA 2022 in National Harbor, Maryland, for free!

How can I stay connected before/during/after the conference?

Imaging USA’s social media accounts are the answer! We're on Facebook, Twitter, and Instagram. Be sure to follow us! We'll be sharing photos, tips, and giveaways as we get closer to the event.

Social media is also a great way to interact with the speakers or to connect with fellow attendees. Don’t forget to use #ImagingUSA with your posts… you might even get featured on our page!


What hashtags should I use on social media?

The official hashtag for the conference is #ImagingUSA.

Can I cancel my registration and request a refund?
Yes, please contact Customer Service at 800.786.6277 or email to cancel and request a refund.

Do I need to cancel my hotel reservation with Gaylord Texan?
Gaylord Gaylord Texan has canceled all reservations booked through the Imaging USA website link. If you booked a hotel other than the Gaylord Texan, you will need to contact the hotel directly to cancel your reservation.

When and where is Imaging USA after 2021?

Imaging USA 2022 will be held January 16–18 at the Gaylord National Harbor in National Harbor, MD.

Imaging USA 2023 will be held January 22–24 at the Gaylord Opryland in Nashville, TN.

Imaging USA 2024 will be held January 28–30 at the Kentucky International Convention Center in Louisville, KY.

Imaging USA 2025 will be held February 2–4 at the Gaylord Texan in Grapevine, TX.

Who organizes Imaging USA?

Professional Photographers of America (PPA) is the nonprofit behind Imaging USA. PPA is the world’s largest photography trade association, with 30,000 creative members in more than 50 countries. We’ve been organizing photography conventions for over 130 years as part of our mission to help photographers grow their skills and thrive as entrepreneurs. 

Simply put, seeing you succeed is why we put so much love into Imaging USA.

More photographers get into the industry every day, but not all know how to run profitable businesses. Many don't know where to turn for support. PPA was created by photographers for photographers because we want you and your business to succeed. Period. 

To find out more about the resources available to PPA members, visit